House Rules

Privacy Policy – Terms & Conditions – Booking & Cancellation Policy

Effective Date: August 17, 2025

Privacy Policy

At Timber & Blade, we respect your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

  1. What We Collect
    • Basic details: Name, phone number, email, or anything you share when booking an appointment.
    • Payment Info: If you pay online, your payment details are handled securely by our payment processor.
    • Website Info: If you visit our website, we may collect basic analytics (like which pages are visited) to improve our site.
  2. How We Use Your Information
    • To book and confirm appointments.
    • To process payments.
    • To send reminders or updates about your appointment.
    • To improve our services and customer experience.
    • To send occasional marketing emails or text messages (with your consent.)
  3. Online Bookings
    • We use GlossGenius as our booking platform. When you book through GlossGenius, your details are collected and processed through their system in addition to ours. Please review GlossGenius’ Privacy Policy for more details.
  4. Keeping Your Information safe
    • We use standard security practices to protect your information. Only our team can access your details, and we never sell your information to marketers.
  5. Sharing Your Information
    • We only share your information when:
      • It is required by law.
      • It is necessary to process payments or bookings through trusted providers like GlossGenius.
  6. Your Choices
    • You can ask to see, update, or delete your information anytime by contacting us at Timberandblade25@gmail.com.
    • You may also opt out of marketing emails or text messages at any time by following the unsubscribe instructions included in those communications.
  7. Updates to This Policy
    • If we make changes to this policy, we will update this page with the new effective date.

Terms & Conditions

By booking an appointment or using our services, you agree to the following:

  1. Our Services
    • We provide barbering and grooming services by appointment. Availability can vary.
  2. Appointments & Cancellations
    • Please show up on time for your appointment.
    • If you need to cancel or reschedule, give us at least 24 hours’ notice.
    • Missed appointments or late cancellations may be subject to a fee.
  3. Payments
    • Payment is due when the service is provided.
    • We accept cash and all major credit/debit cards.
    • Discounts, gift cards, or promotions must be applied at the time of payment.
  4. Online Bookings
    • When you book online through GlossGenius, you agree to their terms and privacy policy in addition to ours.
  5. Respect & Conduct
    • We want Timber & Blade to be a comfortable place for everyone. We reserve the right to refuse service if someone behaves in an unsafe or inappropriate manner.
  6. Liability
    • We do our best to provide safe and quality services. However, Timber & Blade is not responsible for allergic reactions, injuries, or dissatisfaction with results.
  7. Content Ownership
    • Our shop name, logo, and website content belong to Timber & Blade. Please do not use them without permission.
  8. Update to These Terms
    • If we update these terms, we will post the new version on our website with the updated effective date.

Booking & Cancellation Policy

We are glad you are here! To keep things smooth for everyone, here is what you need to know when booking with Timber & Blade:

  1. BOOKING
    • You can book online through GlossGenius or directly with us in the shop.
    • You’ll receive a confirmation and reminder for your appointment.
  2. CANCELLATIONS & NO-SHOWS
    • Please give us at least 24 hours’ notice if you need to cancel or reschedule your appointment.
    • Missed appointments or late cancelations may result in a fee.
  3. PAYMENTS
    • Payment is due when the service is provided.
    • We accept cash and all major credit/debit cards.
    • Gift cards, promotions, or discounts must be applied at checkout.
  4. RESPECT & COMFORT
    • We want Timber & Blade to be a welcoming space. Please be respectful of our barbers and other clients. Unsafe or inappropriate behavior will not be tolerated.
  5. LEGAL NOTE
    • While we take every precaution to ensure your comfort and safety, Timber & Blade is not liable for allergic reactions, injuries, or dissatisfaction with results. By booking an appointment, you agree to these terms.

Thank you for supporting Timber & Blade – we can’t wait to see you in the chair!